GOVERNMENT   OF  MIZORAM

 

CITIZEN’S    CHARTER 

 

FOR

 

DEPARTMENT    OF  SERICULTURE

FOR  THE  YEAR   2024

 

 

 

 

Address                :        Chaltlang, Aizawl

Website                :        sericulture.mizoram.gov.in   

Date of Issue        :        30.01.2024         

    

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2024)

 

 

 

VISION AND MISSION

 

 

 

VISION:          Uplift the poor by giving self employment opportunities & livelihood support through Sericulture and allied activities.

 

 

MISSION:       1) To  uplift the rural economy in the State.

                        2) To generate direct and indirect gainful employment.

                        3) Creating sustainable livelihood for the rural poor.

                        4) To produce more cocoon and raw silk for the benefit of the farmer in       particular and to increase State’s revenue in general.

                        

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT, MIZORAM (2024)

 

MAIN SERVICES

Sl/No

Service delivered by the department/office to citizens or other departments/organisations including non-govermentalorganisations

Responsible official with designation

Email and Mobile (Phone No.)

Process for delivery of service within the department/office

Documents, if any, required for obtaining the service to be submitted by citizen/client

Fees, if any, for the service with amount

1.

a) Imparting training for In-Service for the development of Sericulture in Mizoram.

b)Training to the farmers on packages of practices on Mulberry, Eri and Muga.

 

R.Lalbiakthanga.

i.c. Principal, Sericulture Training Institute, Zemabawk.

rlalbiakthanga2014@gmail.com

 

9774812856

As per need base

NIL

NIL

2.

Issue of Rearing equipment’s, disinfectants & Chemicals.

R.Lalzawmliana

Sericulture Extension Officer.

rlalzawmliana21@gmail.com

9436196197

By submission of application and as per need base.

NIL

NIL

3.

Distribution/Supply of Dfl’s to the farmers

Lalduhsaki Ralte.

Sericulture Promotion Officer.

16duhsaki@gmail.com

7086814154

As per Crop schedule prepared by the Department

NIL

a) MullberryRs. 3/- per Dfl’s

b) EriRs. 3/- per Dfl’s

c) MugaRs. 5/- per Dfl’s

d) Oak tasarRs. 5/- per Dfl’s

4.

Purchase of seed cocoons from Farmers

Lalduhsaki Ralte.

Sericulture Promotion Officer.

16duhsaki@gmail.com

7086814154

As per Crop schedule prepared by the Department

Cocoon receipt

NIL

5.

Purchase of reeling Cocoons from farmers

All District Sericulture Officers.

dsoaizawlproject@gmail.com

sericulturellitps@gmail.com

champhaiseri@gmail.com

DSOseri2k@gmail.com

Mamitdso@gmail.com

dsoserchhip@gmail.com

dsosaiha@gmail.com

bawihpuiakb@gmail.com

As per Crop schedule prepared by the Department

Cocoon receipt

NIL

6.

Conduct survey on Crop yield, economics, Disease and Pest surveillance

All Technical staff.

 

As per need base

NIL

NIL

7.

Silk Processing (Post Cocoon Technology) to produce sufficient quality of raw silk, silk yarn and silk goods produced by the farmers.

F.Lalbiaknungi

Sericulture Inspector

Lalpuiif012@gmail.com

8974905122

Through cocoon purchasing centres

NIL

NIL

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2024)

 

SERVICE DELIVERY STANDARD

 

Sl. No.

Services delivered by the department / office to citizens or other departments / organisations including non – governmental organisations

Stipulated time limit for delivery of service

(days/weeks/months)

Remarks, if any

1.

Issue of rearing equipment’s and chemicals to farmers

Within 1 week.

 

2.

Supply of Dfl’s to farmers

Within 1-5 days.

 

3.

Purchase of cocoons from  farmers

Within 1-2 days at Cocoon Purchasing Centers.

The cocoons produces by the farmers all over Mizoram are collected and deposited at Reeling & Spinning Centre, Zemabawk, whereby processing and reeled producing raw silk and yarn are done. The products are then sold to various consumers all over India.

 

 

 

 

 

 

 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2024)

 

 

GRIEVANCE REDRESS MECHANISM

 

The Directorate of Sericulture does not have any separate Grievance Redressal cell at present. As such every citizen is free to meet the following Officers for redressal of their Grievance at the Government level.

 

Sl. No.

Name of the responsible officer to handle public grievance in the Department/Office

Contact number

Email

Time limit for redress of grievances

1.

V.Zothansanga

Director of Sericulture, Mizoram

0389-2345773 (0)

8787852415 (M)

zothanav@gmail.com

 

 

As per Guidelines

2.

Lalrinawma

 Joint     Director of Sericulture, Mizoram

0389-2341398 (O)

9862342050 (M)

<685>lalrinawmahmar10@gmail.com


As per Guidelines

3.

R.Lalthanfeli

Superintendent

Department of Sericulture, Mizoram

9436154667

<711>mathaniralte13@gmail.com


As per Guidelines

 

 

 

 

 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2024)

                                       

 

 

LIST OF STAKEHOLDERS/CLIENTS

 

Sl. No.

Stakeholders/Clients

1.

Farmers (Sericulture) Farmers who own a piece of land, who have cultivated Mulberry, Eri, Muga and Oak Tasar to rear silkworm to result in cocoon production. 

2.

Seed growers : Persons who rear silkworm for production of seed cocoons.

3.

Reelers/weavers and other stake holders:            Convert perishable commodity – the cocoons to stable commodity – the raw silk through mechanized processes and interventions, varying upon investment and quality of raw material used. 

4.

Chawkirearers : Persons who have created facility to rear/tend the newly hatched silkworm between 0-10 days (approx.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2024)

 

 

 

EXPECTATION OF THE DEPARTMENT/OFFICE FROM CITIZENS/SERVICE RECIPIENTS 

Sl. No.

Expectations of the department/office from citizens/service

1.

Productions of quality cocoons from farmers.

2.

Utilization of material supplies as per provision

3.

Result of good feedback information.

 

 

 

 

 

 









 

 

GOVERNMENT   OF  MIZORAM

 

CITIZEN’S    CHARTER 

 

FOR

 

DEPARTMENT    OF  SERICULTURE

FOR  THE  YEAR   2022

 

 

 

 

Address                :        Chaltlang, Aizawl

Website                :        https://sericulture.mizoram.gov.in          

Date of Issue        :        30.04.2022         

    

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2022)

 

 

 

VISION AND MISSION

 

 

 

VISION:          Uplift the poor by giving self employment opportunities & livelihood support through Sericulture and allied activities.

 

 

MISSION:       1) To  uplift the rural economy in the State.

                        2) To generate direct and indirect gainful employment.

                        3) Creating sustainable livelihood for the rural poor.

                        4) To produce more cocoon and raw silk for the benefit of the farmer in       particular and to increase State’s revenue in general.

                        


 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT, MIZORAM (2022)

 

MAIN SERVICES

Sl/No

Service delivered by the department/office to citizens or other departments/organisations including non-govermentalorganisations

Responsible official with designation

Email and Mobile (Phone No.)

Process for delivery of service within the department/office

Documents, if any, required for obtaining the service to be submitted by citizen/client

Fees, if any, for the service with amount

1.

a) Imparting training for In-Service for the development of Sericulture in Mizoram.

b)Training to the farmers on packages of practices on Mulberry, Eri and Muga.

 

P.C.Rochhunga.

i.c. Principal, Sericulture Training Institute, Zemabawk.

pcrochhunga4@gmail.com

 

9436142094

As per need base

NIL

NIL

2.

Issue of Rearing equipment’s, disinfectants & Chemicals.

Ramfangzauva.

Sericulture Promotion Officer.

zauteaseri@gmail.com

8014542101

By submission of application and as per need base.

NIL

NIL

3.

Distribution/Supply of Dfl’s to the farmers

S.Lalrintluangi

Sericulture Extension Officer.

atluangismapuii@gmail.com

9612799089

As per Crop schedule prepared by the Department

NIL

a) MullberryRs. 3/- per Dfl’s

b) EriRs. 3/- per Dfl’s

c) MugaRs. 5/- per Dfl’s

d) Oak tasarRs. 5/- per Dfl’s

4.

Purchase of seed cocoons from Farmers

S.Lalrintluangi

Sericulture Extension Officer.

atluangismapuii@gmail.com

9612799089

As per Crop schedule prepared by the Department

Cocoon receipt

NIL

5.

Purchase of reeling Cocoons from farmers

All District Sericulture Officers.

dsoaizawlproject@gmail.com

sericulturellitps@gmail.com

champhaiseri@gmail.com

DSOseri2k@gmail.com

Mamitdso@gmail.com

dsoserchhip@gmail.com

dsosaiha@gmail.com

bawihpuiakb@gmail.com

As per Crop schedule prepared by the Department

Cocoon receipt

NIL

6.

Conduct survey on Crop yield, economics, Disease and Pest surveillance

All Technical staff.

 

As per need base

NIL

NIL

7.

Silk Processing (Post Cocoon Technology) to produce sufficient quality of raw silk, silk yarn and silk goods produced by the farmers.

K. Lallawmzuali

Sericulture Promotion Officer.

azualikhiangte@gmail.com

 

8575708131

Through cocoon purchasing centres

NIL

NIL

 


 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2022)

 

SERVICE DELIVERY STANDARD

 

Sl. No.

Services delivered by the department / office to citizens or other departments / organisations including non – governmental organisations

Stipulated time limit for delivery of service

(days/weeks/months)

Remarks, if any

1.

Issue of rearing equipment’s and chemicals to farmers

Within 1 week.

 

2.

Supply of Dfl’s to farmers

Within 1-5 days.

 

3.

Purchase of cocoons from  farmers

Within 1-2 days at Cocoon Purchasing Centers.

The cocoons produces by the farmers all over Mizoram are collected and deposited at Reeling & Spinning Centre, Zemabawk, whereby processing and reeled producing raw silk and yarn are done. The products are then sold to various consumers all over India.

 

 

 

 

 

 

 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2022)

 

 

GRIEVANCE REDRESS MECHANISM

 

The Directorate of Sericulture does not have any separate Grievance Redressal cell at present. As such every citizen is free to meet the following Officers for redressal of their Grievance at the Government level.

 

Sl. No.

Name of the responsible officer to handle public grievance in the Department/Office

Contact number

Email

Time limit for redress of grievances

1.

B.Lalrinliana,

Director of Sericulture, Mizoram

0389-2345773 (0)

8259947568 (M)

Lalrinlianabawihtlung85@gmail.com

 

 

As per Guidelines

2.

ElithungYanthan Joint  Director of Sericulture, Mizoram

0389-2341398 (O)

8974843384 (M)

eliyanthan16@gmail.com

 

As per Guidelines

3.

Lalrinawma

Deputy  Director of Sericulture, Mizoram

8259821335 (M)

lalrinawmahmar10@gmail.com

 

As per Guidelines

4.

L.V. Lalnunsangi

Superintendent

Department of Sericulture, Mizoram

9774284461 (M)

lvlalnunsangi@gmail.com

 

As per Guidelines

 

 

 

 

 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2022)

                                       

 

 

LIST OF STAKEHOLDERS/CLIENTS

 

Sl. No.

Stakeholders/Clients

1.

Farmers (Sericulture) Farmers who own a piece of land, who have cultivated Mulberry, Eri, Muga and Oak Tasar to rear silkworm to result in cocoon production. 

2.

Seed growers : Persons who rear silkworm for production of seed cocoons.

3.

Reelers/weavers and other stake holders: Convert perishable commodity – the cocoons to stable commodity – the raw silk through mechanized processes and interventions, varying upon investment and quality of raw material used. 

4.

Chawkirearers : Persons who have created facility to rear/tend the newly hatched silkworm between 0-10 days (approx.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CITIZEN’S CHARTER FOR DEPARTMENT/OFFICE OF

SERICULTURE DEPARTMENT (2022)

 

 

 

EXPECTATION OF THE DEPARTMENT/OFFICE FROM CITIZENS/SERVICE RECIPIENTS 

Sl. No.

Expectations of the department/office from citizens/service

1.

Productions of quality cocoons from farmers.

2.

Utilization of material supplies as per provision

3.

Result of good feedback information.